Support
Answers to common questions, and a way to reach our team. We reply by email, usually within one business day.
Is infinibell free for homeowners?
Yes. Sending a request, messaging pros and reading reviews cost you nothing. Pros pay us for leads.
How do I find a pro?
Tap Request a pro, describe the job and your ZIP code, then pick the pros you want from the list. Only the pros you pick get your request. If none of them answers and you say yes to hearing from others, or if no pro covers your ZIP, other pros see the job and your area only, never your name or contact details. Contact details go only to a pro you connect with.
How do I know a pro is licensed?
For licensed trades in Washington we check each pro’s L&I contractor registration, bond and insurance with state records. The profile shows the registration number and the date we last checked, with a link to the state lookup so you can confirm it yourself.
How do I report or block someone?
In Messages, tap Block this person under the message box. To report a pro, a customer, a review or a deal, open My account, then Help, or use the form below.
How do pros join?
Tap For pros. Joining is free. We check your license, bond and insurance for each service before you get leads.
How do pros pay for leads?
By card on file, charged for each lead you accept. You can request a credit on a lead from the Leads tab.
How do I delete my account?
Homeowners: My account, then My details, then Delete my account. Pros: My account, then the Account menu, then Delete my account.
Help articles
For customers
Requests
- How do I request a pro?
- How does picking up to 3 pros work?
- Who sees my request and contact details?
- What if no pro serves my ZIP code?
- What if no pro answers my request?
- How do I choose how pros contact me?
- How do I get remote help?
- How do I use Find a pro?
- How do I see who got my request?
- What do my request statuses mean?
- How do I message a pro?
- Can I add details and related services to my request?
- How do I contact a pro I used before?
- What does the I hired them button do?
- How do I claim a deal?
Safety
- How do I report a deal?
- How do I report a pro?
- How do I block someone?
- What should I do if I feel unsafe?
- How is my phone number used?
- How long are my request details kept?
Getting started
Reviews
Verification
- How do I know a pro is licensed?
- What do License checked and Business reviewed mean?
- What do the badges on a pro profile mean?
- What do infinibell checks not cover?
- How can I check a Washington contractor license myself?
- What does Owner background checked mean?
Account
- How do I contact support and track my ticket?
- How do I sign in or reset my password?
- How do I change my password?
- How do I update my details?
- How do I delete my account?
- How do rewards points work?
- How do I invite a pro I know?
- How do I manage push notifications?
For pros
Getting started
- How to join infinibell as a pro
- What the Finish setting up list on Home means
- How long does approval take?
- How is the pro portal organized?
- How do I switch between my pro account and hiring a pro?
- What do I see on the Home tab?
- How do I contact support?
- How do I use the pro help forum?
- How do I invite another pro?
Leads
- Why am I not getting leads?
- How to accept or decline a lead in the portal
- How do I accept or decline a lead?
- What do shared, exclusive and related leads mean?
- What can I see before and after I accept a lead?
- How do I update the status of a lead?
- How do I add a job total or a note to a lead?
- How do I message a customer?
- How do I set up automatic replies and saved replies?
- How do I set up auto-accept?
- How to set the most you will pay per lead
- How do I choose which services I get leads for?
- How do I set the area where I work?
- How to pause leads
- What are Opportunities?
- How do I respond to an opportunity?
- How do I get requests for remote work?
- How do I read the Leads tab?
- How do I post a deal?
- How does my referral link work?
- How do I use the Reports tab?
Billing
- How am I charged for leads?
- What does "Free during the pilot" mean on Billing?
- How do I add or change my card?
- What happens if my card charge fails?
- How do I ask for a refund on a lead?
- How do I appeal a refund decision?
- How do I read Activity and Receipts on Billing?
- How does sales tax work on lead charges?
- How are deal claims charged?
- What is the unpaid balance limit?
Profile
- How do I set up my public profile?
- How do I add FAQs and work photos?
- What does the profile completeness bar mean?
- How do I see my profile the way customers see it?
- What do the badges on my profile mean?
Reviews
- When does my rating show on my profile?
- How do I show my ratings from Google, Yelp or other sites?
- How do I import my Google reviews?
- How do I put my reviews on my own website?
- How do I earn the Top Pro award?
Verification
- How does license verification work?
- What are business type and Where you work on Verification?
- How do I get the Insured badge?
- How does the owner background check work?
- What does "Your details are being checked" mean?
- What if a license or insurance requirement changes?
- Why does infinibell check my license and insurance?
- How do I add a trade that needs approval?
- How do I add my license for licensed remote work?
Account
- How do I sign in or reset my password?
- How do I change my password?
- How do I manage push notifications?
- Where do I find and agree to my agreements?
- How do I delete my account?
Safety
- How do I block a customer?
- How do I report a problem with a customer or a lead?
- How do I report a business or a deal?
- How can I use a customer's details?
Integrations
- How do I connect my software to infinibell?
- How do I connect Jobber?
- How do I connect Housecall Pro?
- How do I connect Workiz, JobNimbus, HubSpot or HighLevel?
- How do I test or disconnect a connected tool?
- How do I connect Zapier, Make, Google Sheets or ServiceTitan?
- How do I make an API key?
- How do I get instant updates with a webhook?
- How do I disconnect an app that connected to my account?
- How does Contractor Lane work with infinibell?