What do shared, exclusive and related leads mean?
For pros
Every lead is labeled before you accept it. The label comes from how the customer picked pros.
Exclusive (shown as an Exclusive tag, with the note Only you got this request): you were the only pro the customer picked. A Request this pro button on your profile and deal claims always send the request only to you. A customer who comes through your referral link can still pick other pros, so that lead is exclusive only if they pick just you.
Shared (Shared request: up to 3 pros got it): the customer picked two or three pros and each one receives it. The customer picks up to 3 pros. Only if none of them answers and the customer asks for more do up to 3 other pros get a chance.
Related request: no pro lists the exact service in the customer's ZIP, so the customer asked pros who list a related service. You see the job first and can decline for free.
Prices can differ by type. A lead only you get costs more than a shared one. The price shown on the lead is the price charged.
Related questions
- Why am I not getting leads?
- How to accept or decline a lead in the portal
- How do I accept or decline a lead?
- What can I see before and after I accept a lead?
- How do I update the status of a lead?
- How do I add a job total or a note to a lead?
- How do I message a customer?
- How do I set up automatic replies and saved replies?