How do I accept or decline a lead?
For pros
On a lead you have not answered, the button reads Accept with the price, or Accept free. The lead shows its price, its source and whether it is shared before you accept. You pay only if you accept. Declining is free.
To decline, press and hold Hold to decline. It is a hold, not a tap, so a slip of the thumb never passes on a job. The lead then shows You declined this one. No charge.
After a decline you can pick a reason: Too far, Not my service, Too busy, Too small, Too large or Other. It is optional and helps us send fewer leads like it.
You can also accept or decline from the New lead notice in the bell. The Billing tab shows whether lead charges are on.
Related questions
- Why am I not getting leads?
- How to accept or decline a lead in the portal
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- What can I see before and after I accept a lead?
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- How do I add a job total or a note to a lead?
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