How do I update the status of a lead?
For pros
Open an accepted lead in the Leads tab. The buttons you see depend on where the lead is: I reached them, Appointment set, They hired me, Job done, Not hired or Could not reach.
Leads start as New. Sending a reply in Messages moves a New lead to Contacted for you. You can also change the status in the Status box beside the chat.
Moves go forward, with a few steps back allowed: a Could not reach lead can be reopened as Contacted, and a Not hired lead can still be marked Hired or Job done. Job done is final.
Keeping statuses current feeds your Reports and tells you at a glance which accepted leads still need an update.
Related questions
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