What can I see before and after I accept a lead?
For pros
Before you accept you see the service, the city and ZIP, the customer's initials, the price, whether it is shared, and the request details. Phone numbers, emails and links in the customer's note are hidden until you accept.
After you accept, the lead shows a customer card with what the customer shared. You get contact details only for the way the customer chose to be reached: phone (name, phone and any email given), email (name and email), or in-app messages (name only).
If the customer asked to be reached by message, ask for their address and number in the chat when you book, then add them to the card yourself.
You can use customer details only for that customer's request. Never use them for marketing and never pass them to another business.
Related questions
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