How do I ask for a refund on a lead?
For pros
Open the lead in the Leads tab and tap Ask for a refund. It shows only on accepted paid leads, within 48 hours of the lead.
Pick a reason: Wrong or fake phone or email; Could not reach them after several tries; Outside my service area; A service I do not offer; Duplicate of a lead I already got; Not a real request (spam, test, sales pitch); They came from my referral link; or Something else. Add a note if you like, then tap Send refund request.
Most requests are decided by rules right away. Some are checked again later. When a person decides, the note says a person will decide within 2 business days.
If it is approved, the lead is not charged. The credit comes off your next charge, or goes back to your card on Sunday.