Duct cleaning: a guide for pros

What customers ask, how to win the job, and what to put on your profile.

Offering duct cleaning

Duct cleaning is a visible job, and customers judge it by the photos and the camera footage they see before and after. Win by documenting the condition of the ducts and explaining what the cleaning does and does not solve.

What customers ask

  • Do my ducts really need cleaning?
  • Will this stop the dust from coming back?
  • Will you clean the whole system or only the vents?
  • Is there mold in my ducts, and what do I do about it?
  • Does cleaning help my allergies or my energy bills?
  • How long does the job take?

How to win the job

  • On the first call, ask about the home's age, pets, renovations, allergies and whether anyone smokes, so you know what to inspect.
  • Bring a camera with a light, a negative-pressure vacuum, rotary brushes and a set of sealing supplies, so the job covers the full system.
  • Film the ducts before and after cleaning, and show the customer the dirt you removed.
  • Quote the supply and return runs, plenum cleaning and register cleaning as separate lines, so the customer can see what is included.
  • Report any mold, damage or pests as a separate finding, and do not fold them into the cleaning price.
  • Explain in plain words what cleaning does and does not solve, and recommend a filter change schedule.

What to put on your profile

  • Before and after photos of duct cleaning, with a camera shot of a dirty run and a clean run.
  • The types of homes and systems you clean, such as single-story, two-story and systems with returns in hallways.
  • A list of what the cleaning includes, such as supply and return runs, plenums and registers.
  • Your mold assessment process, listed only if you offer it.

Follow-up that helps the customer

  • Send the camera footage or photos with a written summary of what was cleaned and what was sealed.
  • Offer a filter size and change plan that fits the system, so dust is caught before it reaches the ducts.
  • Suggest a check of the ducts at the next season change, if the home has pets or a renovation underway.

Licenses and permits

Duct cleaning is commonly done under an HVAC or cleaning contractor license, and mold remediation may need a separate license. Confirm your requirements with your state or local licensing agency before you take the work.

Questions

Does infinibell charge me for leads?

Joining is free. You pay only for leads you accept, and you can decline a lead for free. Your profile is reviewed before it goes live.

Who sees a duct cleaning request?

Customers describe the job and pick the pros they want by name. Only the pros a customer picks see the request.

What does the Insured badge show?

The Insured badge appears when we have checked your current insurance.

About this guide

This national guide is written and checked by infinibell. Rules and conditions differ by place, so local pros are credited on guides for the cities they serve, not on national ones.

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