Towing: a guide for pros
What customers ask, how to win the job, and what to put on your profile.
Offering towing
You move disabled and damaged vehicles, so customers depend on you for safe loading and a documented handover. Clear fees, the right truck and proof of insurance build trust fast.
What customers ask
- Can you tow my car on a flatbed?
- How long will it take to arrive?
- Will my car be insured during the tow?
- What are the fees for hookup and storage?
- Can I pick up the car after hours?
How to win the job
- On the first call, ask the car, where it is, where it is going, and whether it runs, steers and brakes
- Confirm the truck type and the route before you dispatch
- Give the customer an estimated arrival time and call when you are close
- Photograph the car before loading and note any existing damage on the receipt
- Explain every fee in writing before hookup
- Keep the car secure and give a signed receipt at delivery
What to put on your profile
- Photos of your truck and loading setup
- The areas and distances you cover
- Your licensing and insurance details
- Your hours and after hours availability
Follow-up that helps the customer
- Send the customer a copy of the receipt and the storage terms
- Offer a repair shop referral when the car needs more than a tow
- Remind the customer to file any insurance claim with the photos from the tow
Licenses and permits
Towing commonly requires state or local commercial registration, insurance and sometimes a tow operator permit. Check your state and local rules before taking any tow, and keep your registration and insurance current and visible.
Questions
What do I do when a car is too damaged to load safely?
Tell the customer before you attempt the load, explain the options and the extra equipment needed, and document the decision.
How do I handle a customer who disputes the fee?
Show the written breakdown, the photos and the receipt, and let the customer review before they pay.
About this guide
This national guide is written and checked by infinibell. Rules and conditions differ by place, so local pros are credited on guides for the cities they serve, not on national ones.
Edit history
- Oct 29, 2026: Drafted by infinibell to our content guidelines.
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