Windshield replacement: a guide for pros
What customers ask, how to win the job, and what to put on your profile.
Offering windshield replacement
You remove and replace windshields, including the sensor and camera work tied to the glass. Customers judge you on a leak free fit, a clean job and the correct calibration.
What customers ask
- Do I need the sensors recalibrated?
- Is the new glass the same as the original?
- How long before I can drive?
- Will it leak in the rain?
- Will my insurance pay for this?
How to win the job
- On the first call, ask the year, make, model, and whether the car has a camera or sensor on the windshield
- Confirm the glass part number and type before you order
- Use the urethane adhesive and primer the manufacturer specifies, and note them on the invoice
- Give the customer a written drive away time and what not to do during it
- Recalibrate the cameras and sensors when the car requires it, and record the result
- Check for leaks after the install and before the customer leaves
What to put on your profile
- Photos of finished installs with the trim and seals clean
- The makes and models you install most often
- The glass brands and types you can supply
- Your insurance details and any calibration equipment you have
Follow-up that helps the customer
- Remind the customer to check for leaks after heavy rain in the first weeks
- Offer a camera check at the next service if a warning light appears
- Send a short note on care for the new seal
Licenses and permits
Windshield work is usually not licensed. Check state and local rules for business registration, insurance requirements and any environmental rules for disposal of old glass and adhesive.
Questions
What if the calibration fails after the install?
Retest the system, check the mounts and alignment, and tell the customer in writing what was found and what must happen next.
How do I handle a customer who wants the cheapest glass?
Show the glass types, the sensor compatibility and the warranty for each, then let the customer choose with that information.
About this guide
This national guide is written and checked by infinibell. Rules and conditions differ by place, so local pros are credited on guides for the cities they serve, not on national ones.
Edit history
- Oct 29, 2026: Drafted by infinibell to our content guidelines.
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