Mediation: a guide for pros
What customers ask, how to win the job, and what to put on your profile.
Offering mediation
Mediation clients want a fair process and calm guidance. Explaining your approach and confidentiality terms helps them agree to take part.
What customers ask
- Is this confidential?
- What if the other person refuses to participate?
- Do I need a lawyer?
- How many sessions will it take?
- Will the agreement be binding?
How to win the job
- Explain your neutral role in the first message, so both sides understand you do not take sides
- Describe your intake process for each party
- Share your ground rules and how confidentiality works
- State your session length and fee split in writing
- Say what types of disputes you take and the ones you refer elsewhere
- Offer a short pre session call to the reluctant party
- Make clear you do not give legal advice
What to put on your profile
- Types of disputes you mediate
- Your training and any certifications
- Whether you meet in person, online or both
- Your confidentiality and fee split terms in words
Follow-up that helps the customer
- Send a written summary of the points reached, if agreed by the parties
- Suggest each party have a lawyer review it
- Offer a follow up session to check how the agreement is working
Licenses and permits
Mediators are usually not licensed, but some courts or programs require training or approval for their rosters. Check local court rules before taking court referred cases.
Questions
Can I give legal advice to one party?
No. A mediator is neutral. Suggest that each party consult a licensed attorney.
When should I decline a mediation?
Where safety concerns make a joint session unsafe, or where one party cannot take part freely.
Pro reviewers
Pros who offer mediation remotely can improve this guide, like Wikipedia. We check every edit before it goes live. Every approved edit is credited in the edit history and on the pro's profile.
Edit history
- Oct 29, 2026: Drafted by infinibell to our content guidelines.
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