Laundry service: a guide for pros
What customers ask, how to win the job, and what to put on your profile.
Offering laundry service
Laundry service is judged on clean results, on-time returns and careful handling of each customer's items. Winning it means a clear intake process, separated loads and an honest answer about delicates and stains.
What customers ask
- Will my clothes be washed separately from others
- Can you use unscented detergent
- What do you do with stains on my shirts
- How long does a load take to come back
- Do you fold and hang my clothes
- What if something is lost or damaged
How to win the job
- On intake, check pockets, note stains and record any damage on a written sheet the customer signs or initials
- Wash each customer's load separately, and show them the wash and dry settings on the first order
- List the detergents and softeners you use, and offer a fragrance-free option on request
- Quote folding and hanging as separate lines, so the customer can choose what they need
- Set a turnaround time you can meet, and send a message when the load is ready for pickup or delivery
- Keep a written policy for lost or damaged items, and tell the customer what you will do in each case
What to put on your profile
- Photos of neatly folded towels, hung shirts and bagged linens ready for delivery
- A list of laundry services you offer, such as wash and fold, linens and delicates
- Your pickup and delivery area and time windows
- Your insurance certificate and your lost or damaged item policy
Follow-up that helps the customer
- Offer a weekly pickup schedule for households with steady laundry needs
- Suggest a seasonal linen service for comforters and heavy blankets that do not fit a home machine
- Share a short care sheet for common fabrics so customers can prepare items before pickup
Licenses and permits
Laundry service is not commonly licensed. Check with your state or local licensing agency for business registration and any rules that apply to a laundry or textile business, and keep your insurance certificate current for customers who ask.
Questions
Should I accept dry-clean-only items?
Only if you have the capacity and a clear policy. Otherwise refer those items to a dry cleaner and say so at intake.
How do I handle a customer whose item shrinks?
Document the item at intake, follow your written policy and talk to the customer right away. Keeping the intake sheet and photos helps both sides.
About this guide
This national guide is written and checked by infinibell. Rules and conditions differ by place, so local pros are credited on guides for the cities they serve, not on national ones.
Edit history
- Oct 29, 2026: Drafted by infinibell to our content guidelines.
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