Estate liquidation: a guide for pros

What customers ask, how to win the job, and what to put on your profile.

Offering estate liquidation

Families are grieving and tired. A respectful, organized approach and a clear written agreement help them hand over a difficult job.

What customers ask

  • How do you get paid?
  • What if nothing sells?
  • Do you find valuable items?
  • Will I get a report of what sold?
  • How are strangers supervised in the home?

How to win the job

  • Walk through the home and explain what you see before quoting
  • Give a written agreement showing how you are paid
  • Explain how you price and when you recommend an appraisal
  • Provide an itemized report at the end of the sale
  • Describe your security for visitors and items
  • Be sensitive about family keepsakes and ask for a list

What to put on your profile

  • Types of sales you run, such as estate sales and online sales
  • Areas you serve
  • Insurance and any licenses you hold
  • Photos of past sale setups, with items privacy considered

Follow-up that helps the customer

  • Offer cleanout of the remaining items
  • Provide a list of donation receipts
  • Refer families to cleaning or real estate professionals for the next step

Licenses and permits

Check state and local rules for auctioneers, secondhand dealers and business registration, and carry insurance for sales in clients' homes.

Questions

Do I need to confirm authority to sell?

Yes. Ask for documents showing who may authorize the sale.

What should be in the written agreement?

Payment method, services, unsold items, reporting and insurance.

Pro reviewers

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