WiFi setup: a guide for pros

What customers ask, how to win the job, and what to put on your profile.

Offering wifi setup

You set up home and small office Wi-Fi, so customers judge you on steady coverage and a network they can run themselves. Clear plans, a coverage test and a secure setup make the work repeatable.

What customers ask

  • Will the Wi-Fi reach every room?
  • Is my network secure?
  • Do I need a new router?
  • Can you set up a guest network?
  • Can you check the speed?

How to win the job

  • On the first call, ask the size and layout of the home or office, the internet plan and the problem rooms
  • Survey the space and mark the coverage problem areas before quoting
  • Explain the router and access point choice in plain words
  • Configure the network with current security and clear names
  • Test speed and coverage in each room and write the results on the report
  • Give the customer a written guide to the network and the admin login

What to put on your profile

  • Photos of finished installs and access point placements
  • The router and access point brands you install
  • Your coverage test process, explained in plain words
  • Your training and insurance details

Follow-up that helps the customer

  • Offer a coverage check after the first month or after a home change
  • Remind the customer to update the router's software
  • Send a note on keeping the network secure and passwords current

Licenses and permits

Wi-Fi setup is usually not licensed. Check state and local rules for business registration and any rules on cabling in buildings you work in, and keep your insurance current.

Questions

What do I do when the customer's internet plan is too slow for the setup?

Test the speed at the modem, explain the result, and let the customer talk to the provider about the plan.

How do I handle a customer who wants the default password kept?

Explain the security risk and set a strong password. Record the change and give the customer the login details.

Pro reviewers

Pros who offer wifi setup remotely can improve this guide, like Wikipedia. We check every edit before it goes live. Every approved edit is credited in the edit history and on the pro's profile.

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