Shuttle service: a guide for pros

What customers ask, how to win the job, and what to put on your profile.

Offering shuttle service

You run scheduled and private shuttles between set points, so customers judge you on punctuality and clear pickup instructions. Accurate schedules and a clear luggage policy prevent most complaints.

What customers ask

When is the next pickup?
How much luggage can we bring?
What if our flight is late?
Is there a set pickup spot for each stop?
Can you take a private booking for our group?

How to win the job

On the first call, ask the pickup points, the drop off points, the number of riders and the luggage
Publish a clear schedule with the pickup spots and the times
Show the vehicle type and seating capacity in photos
Confirm the schedule with the customer the day before
Tell the customer how you handle delays and no shows in writing
Name each pickup spot with a landmark or photo so riders can find the vehicle easily

What to put on your profile

Photos of your vehicles and the pickup points
Your schedule and routes, clearly listed
Your vehicle types and seating capacity
Your commercial registration and insurance details

Follow-up that helps the customer

Offer a return booking for the same route
Send a reminder of the schedule before a big event
Offer a repeating shuttle schedule for conferences, weddings or events that run over several days

Licenses and permits

Commercial passenger transport commonly needs state or federal registration and insurance, and drivers may need a commercial license. Check with the state or federal authority that oversees passenger carriers before taking paid bookings.

Questions

How do I handle a rider who is not on the list?

Check the booking, and if there is a seat, charge the rider as the contract states. Do not overfill the vehicle.

What do I do when the schedule changes?

Tell the customer and the riders as early as you can, and confirm the change in writing.

About this guide

This national guide is written and checked by infinibell. Rules and conditions differ by place, so local pros are credited on guides for the cities they serve, not on national ones.

Edit history

Oct 29, 2026: Drafted by infinibell to our content guidelines.

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