Limousine service: a guide for pros

What customers ask, how to win the job, and what to put on your profile.

Offering limousine service

You provide chauffeured limousine service for events and transfers, so customers judge you on punctuality, a clean vehicle and a calm driver. Clear booking terms and proof of registration and insurance make the sale.

What customers ask

  • Which vehicle will I get for my group?
  • How early should the driver arrive?
  • Is gratuity included?
  • What happens if the event runs late?
  • Can you take a detour for photos or another stop?

How to win the job

  • On the first call, ask the date, group size, pickup and drop off points, the event type and the start and end times
  • Match the vehicle to the group size and offer the photo of the exact vehicle
  • Write the route, wait time and extra stop charges on the quote
  • Confirm the driver and the vehicle the day before, and send the customer the details
  • Explain the cancellation and overtime terms in plain words
  • Tell the customer how early the driver will arrive and where the car will wait at the venue

What to put on your profile

  • Photos of each vehicle, inside and out
  • Vehicle types with seating capacity listed
  • Service areas and airports you cover
  • Your commercial registration and insurance details

Follow-up that helps the customer

  • Offer a return booking for the next event in the group
  • Send a thank you note with a reminder of your booking process
  • Offer to hold the same vehicle for the same date next year, such as a prom, anniversary or annual event

Licenses and permits

Commercial passenger transport commonly needs state or federal registration and insurance, and drivers may need a commercial license or background check. Check with the state or federal authority that oversees passenger carriers before you take paid bookings.

Questions

What do I do when a customer wants to add stops at the last minute?

Check the time and the contract, quote the extra stops and wait time, and get the change approved in writing before you go.

How do I handle a late customer at pickup?

Follow the wait time in the contract, call the customer, and explain the overtime charge if it applies.

About this guide

This national guide is written and checked by infinibell. Rules and conditions differ by place, so local pros are credited on guides for the cities they serve, not on national ones.

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