Chauffeur service: a guide for pros

What customers ask, how to win the job, and what to put on your profile.

Offering chauffeur service

You provide professional drivers for your own or the customer's vehicle, so customers judge you on punctuality, discretion and a driver who knows the route. Clear terms for waiting time and vehicle insurance keep the work repeat.

What customers ask

  • Can you drive my car?
  • Will the driver be on time?
  • What happens if we are delayed?
  • Is the driver insured and background checked?
  • Can the driver wait while I attend a meeting?

How to win the job

  • On the first call, ask the route, the date and hours, the vehicle, and any special needs
  • Confirm the vehicle and the insurance for that vehicle before the trip
  • Write the waiting time and overtime rules on the quote
  • Send the driver's name and a photo the day before
  • Keep a log of hours and miles and send it to the customer after the trip
  • Agree in advance how the driver handles private calls and papers left in the vehicle, since discretion is part of the service

What to put on your profile

  • Photos of your drivers in uniform and your vehicles
  • Your service areas and the types of trips you handle
  • Your driver checks and training details
  • Your commercial registration and insurance details

Follow-up that helps the customer

  • Offer a standing booking for regular trips
  • Send a short note with the trip summary after the work
  • Share your rates for weekly or monthly service in writing when asked

Licenses and permits

Commercial passenger transport commonly needs state or federal registration and insurance, and drivers commonly need a commercial license. Check with the state or federal authority that oversees passenger carriers, and keep your driver records ready.

Questions

What do I do when a customer wants the driver to do personal errands?

Check your insurance and contract terms first. Quote the extra work by hours, and get the change approved in writing.

How do I handle a customer's car that is not insured for commercial use?

Tell the customer before the trip, explain the risk, and ask them to confirm the coverage with their insurer or use your vehicle.

About this guide

This national guide is written and checked by infinibell. Rules and conditions differ by place, so local pros are credited on guides for the cities they serve, not on national ones.

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