Construction project management: a guide for pros

What customers ask, how to win the job, and what to put on your profile.

Offering construction project management

You coordinate the budget, the schedule, the contractors, the materials and the permits for builds and renovations, working for the owner. Owners hire you for an accountable process, clear reports and fast decisions when the job changes.

What customers ask

  • Are you paid by the owner only, or do the contractors pay you too?
  • How often will you be on site, and how will I hear updates?
  • How do you compare bids, and what does your recommendation rest on?
  • How do you track change orders and their effect on the schedule?
  • Who handles permits and inspection bookings?
  • What happens when a contractor falls behind?

How to win the job

  • On the first call, ask for the project scope, the drawings, the budget and the target dates, then say how you will run the bids, the schedule and the reports
  • Disclose in writing any fee, rebate or relationship with a contractor before you recommend one
  • Put the site visit frequency, the report format and the approval steps for changes in the proposal
  • Build a schedule with the trades and the inspection dates marked, and show it to the owner before work starts
  • Show a sample budget tracker and a sample weekly report from a past project, with the names removed
  • Explain how a change order is priced and approved, and the record that goes into the project file

What to put on your profile

  • List the project types you manage, such as remodels, additions, new homes and commercial interiors, with the typical size of each
  • Post a sample schedule and a sample budget report from a past project, with client details removed
  • Show the bid comparison format you use and the way you present a recommendation
  • State your fee structure and any disclosures you make about contractor relationships

Follow-up that helps the customer

  • Offer a close-out review with a punch list, the warranty file and the lien waiver set for the owner
  • Suggest a post-occupancy check of the systems and finishes after the first season
  • Offer to keep the project records, the bid comparison and the change log on file for the owner's future work

Licenses and permits

Project managers who sign construction contracts or hold a contractor role may need a general contractor license or registration. Permit submittals may need a licensed professional's stamp. Check with your state and local licensing agencies and your local building department for the role and the documents you handle.

Questions

How do I handle a contractor who disputes a change order?

Bring the written change, the photos and the scope record to the owner and the contractor together. Document the agreed price and schedule effect before any more work is done on the change.

What do I do when the owner keeps changing decisions?

Show the owner the cost and schedule effect of each change in writing before they decide. Keep a decision log with a date and a deadline for each open decision.

How do requests reach me on infinibell?

Customers describe the job and pick the pros they want by name, and only the pros they picked see the request. Joining is free. You pay only for the leads you accept, and you can decline a request for free. Every pro is reviewed before going live.

About this guide

This national guide is written and checked by infinibell. Rules and conditions differ by place, so local pros are credited on guides for the cities they serve, not on national ones.

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