Watch repair: a guide for pros

What customers ask, how to win the job, and what to put on your profile.

Offering watch repair

Clients bring in watches that need careful, accurate work. Your inspection, your parts policy and your written findings are what build trust and repeat service work.

What customers ask

  • Can you service my watch, and how long will it take?
  • Will the watch keep the same time after the service?
  • Will you use original parts?
  • Can you test the water resistance?
  • What happens if the movement is damaged?

How to win the job

  • On the first call, ask for the make and model, what is wrong and whether the watch has been exposed to water.
  • Show photos of finished services and of the inside of the movement, with the client's permission.
  • Inspect the watch before quoting, and explain the findings in plain words.
  • State your parts policy in the quote, including original and aftermarket options.
  • Test the water resistance and timing, and give the client a short written report.
  • Show the client any replaced parts when they pick up the watch.

What to put on your profile

  • Photos of finished services and movement work, shown with consent
  • A list of your services, such as full service, crystal work, water resistance testing and bracelet repair
  • The brands and movement types you work on most
  • Your watchmaking training and any certificates you hold
  • Your business registration and any local permit that applies to your shop

Follow-up that helps the customer

  • Offer a reminder for the next service based on the movement and the client's use
  • Suggest a water resistance check after the watch has been in water
  • Offer a strap or bracelet refresh for a watch the client wears daily

Licenses and permits

A license is often not required for watch repair, but rules differ by state and city. Keep your business registration, any local business license your city requires, and proof of your watchmaking training on your profile.

Questions

Do I need a license to repair watches for pay?

A license is often not required for watch repair, but rules differ by state and city. Check your local city or county rules for business licensing and keep your registration current.

How do I handle a watch with a movement that cannot be repaired?

Explain the damage, show the client the parts, and offer the options that are possible. Record your findings and the client's decision in writing.

Should I offer a warranty on my service?

A warranty tells the client what you will do if the service fails. Write the warranty terms into the ticket, with how long it lasts and what it covers.

About this guide

This national guide is written and checked by infinibell. Rules and conditions differ by place, so local pros are credited on guides for the cities they serve, not on national ones.

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