Burst pipe or major leak: what to do first
Make it safe, then call.
First steps
Do this
- Shut off the main water valve.
- Turn off the water heater if the leak is near it.
- Move belongings away from water.
- Stay away from electrical items near standing water.
- Take photos for your records.
Then call a pro
Tell the pro what you already shut off. Ask about an after-hours rate and how soon someone can arrive before you agree.
Questions
Is the leak covered by insurance?
Possibly. Photos and receipts help with a claim. Ask your insurer before you decide how to repair.
Does it cost anything to request a pro?
No. Requests are free for homeowners.
Who sees my request?
Only the pros you choose, plus our review team, see your request. Pros get your contact details only for this job.