Community Guidelines

Last updated: October 24, 2026

Be honest

  • Use your real name and real business details. Describe jobs and services accurately.
  • Pros: list only services you are licensed and qualified to do. Show only photos of your own real work, not AI-generated or borrowed images.

Ratings and reviews

  • Only customers who sent a request through infinibell can rate a pro, and only about their own experience with that pro.
  • Not allowed: reviews written by a business owner, its staff or relatives; reviews about a competitor; paying, discounting, or giving anything in exchange for a review or for a positive review; asking only happy customers to review; threatening or pressuring a reviewer; and reviews that are fake or generated by AI.
  • Reviews must be about the service. We remove reviews that contain personal contact details, hate, harassment, threats, sexual content, private information about others, or that are off topic, and we record why. We may restore a review removed by mistake.
  • Pros may reply to a review once, politely and without customer personal details.
  • These rules follow the FTC rule on consumer reviews and testimonials (16 CFR Part 465).

Respect and safety

  • No harassment, threats, discrimination, hate speech or sexual content in messages or on profiles.
  • Pros: arrive when you say you will, keep customers informed, and leave if a customer asks you to.
  • Customers: be clear about the job and treat pros' time with respect.
  • If anyone makes you feel unsafe, leave and contact local authorities first, then tell us.

Stay on the platform until the lead is accepted

Do not ask customers to contact you somewhere else before you have accepted their request, and do not ask anyone to pay for a lead.

Privacy

Use other people's contact details only for the request they were shared for. Never share screenshots of customers' personal details.

Reporting

Report a pro, a customer, a review or a deal from the Help tab, or email hello@infinibell.com. We review every report. We may warn, pause, remove content or close accounts that break these guidelines.